FEATURES OF SALESFORCE CERTIFIED-BUSINESS-ANALYST WEB-BASED PRACTICE TEST SOFTWARE

Features of Salesforce Certified-Business-Analyst Web-Based Practice Test Software

Features of Salesforce Certified-Business-Analyst Web-Based Practice Test Software

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Salesforce Certified Business Analyst Exam Sample Questions (Q263-Q268):

NEW QUESTION # 263
A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

  • A. Stakeholder analysis
  • B. User stories
  • C. RACI chart

Answer: C


NEW QUESTION # 264
The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.
When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

  • A. Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map
  • B. Detailed Process Map
  • C. Value Stream Map

Answer: C


NEW QUESTION # 265
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

  • A. Schedule a storyboarding session.
  • B. Create a UPN (Universal Process Notation) diagram.
  • C. Build a capability model.

Answer: A

Explanation:
Explanation
A storyboarding session is a technique to help stakeholders visualize how a solution will work by creating sketches or mockups of the user interface and interactions. This can help stakeholders understand the benefits and challenges of the proposed solution and provide feedback. A UPN diagram is a process modeling technique that shows the flow of activities and decisions, but it does not show how Marketing Cloud uses insights to create journeys. A capability model is a strategic tool that shows the high-level capabilities of an organization, but it does not show how a specific solution works. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/get-start


NEW QUESTION # 266
The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

  • A. Small
  • B. Negotiable
  • C. Valuable

Answer: A

Explanation:
The checklist item that is the most likely reason why the stories are incomplete at the close of the sprint is small. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team. A user story that is too large or complex may be difficult to estimate, prioritize, test, or deliver within the sprint timeframe. A user story that is too small may be trivial, redundant, or irrelevant to the project goals. A user story that is not small enough may need to be broken down into smaller and more manageable chunks. References: https://trailhead.salesforce.com/content
/learn/modules/user-story-creation/write-user-stories


NEW QUESTION # 267
Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?

  • A. The story included feature- specific language.
  • B. The story explained the value to the user.
  • C. The incorrect persona was used in the story.

Answer: A

Explanation:
Explanation
The mistake that the business analyst made when writing this user story was that the story included feature-specific language rather than focusing on what needs to be achieved by implementing this feature or functionality. For example, specifying that "a customer service representative wants to use Salesforce Macros" implies a particular design choice rather than describing what outcome should be achieved by reducing the time spent on each case (such as automating repetitive tasks or streamlining workflows). User stories should be aligned with the user's goal rather than prescribing how to achieve it so that they do not limit creativity or innovation in finding solutions. User stories should also be small and testable so that they can be easily verified by using techniques such as scenarios or test cases. The incorrect personawas not used in the story because customer service representative is a valid user role or persona who will benefit from this feature or functionality. The story explained the value to the user rather than focusing on what needs to be achieved by implementing this feature or functionality because reducing the time spent on each case is a benefit or value that the customer service representative will get from this feature or functionality.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-pr


NEW QUESTION # 268
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